Terms of Service
Terms of Service — Willow Bees Group
Effective Date: March 16, 2026 Last Updated: March 16, 2026
1. Introduction and Acceptance of Terms
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Willow Bees Group, a company organized and existing under the laws of the State of Delaware, United States ("Company," "we," "us," or "our"). These Terms govern your access to and use of our website, coaching programs, digital content, and any related services offered by Willow Bees Group (collectively, the "Services").
By accessing our website or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of our website and Services. We reserve the right to refuse service to anyone for any reason at any time.
2. Eligibility
You must be at least eighteen (18) years of age to access or use our Services. By using our Services, you represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into a binding agreement, and that your use of the Services does not violate any applicable law or regulation. If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.
3. Description of Services
Willow Bees Group provides coaching programs, educational content, workshops, group sessions, one-on-one coaching, digital resources, and related services designed to support personal and professional development. The specific scope, deliverables, duration, and structure of any coaching engagement may be further defined in a separate Coaching Agreement, service description, or enrollment form provided to you at the time of registration or purchase. In the event of a conflict between these Terms and a separate Coaching Agreement, the Coaching Agreement shall control with respect to the specific coaching engagement, while these Terms shall govern all other aspects of your relationship with the Company.
The Company reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.
4. Account Registration
Certain features of our Services may require you to create an account. When you register for an account, you agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You agree to notify us immediately at the contact information provided below if you become aware of any unauthorized use of your account or any other breach of security. The Company shall not be liable for any loss or damage arising from your failure to protect your account credentials.
5. Coaching Services Disclaimer
The coaching services provided by Willow Bees Group are intended for educational and personal development purposes only. Our coaches are not licensed therapists, psychologists, psychiatrists, medical professionals, financial advisors, or legal counsel unless separately and explicitly disclosed with applicable credentials. Coaching is not a substitute for professional medical advice, diagnosis, treatment, mental health care, financial guidance, or legal counsel.
You acknowledge and agree that any actions you take based on information, guidance, or strategies provided during coaching sessions are taken at your own discretion and risk. The Company makes no guarantees regarding specific outcomes, results, or improvements as a result of participating in our coaching programs. Individual results vary, and success depends on numerous factors, including but not limited to your individual effort, commitment, background, and circumstances.
If you are experiencing a medical emergency, mental health crisis, or any situation requiring immediate professional attention, you should contact the appropriate emergency services or licensed professional immediately.
6. Fees, Payments, and Billing
By enrolling in any paid Services, you agree to pay all applicable fees as described at the time of purchase or enrollment. All fees are quoted in United States Dollars (USD) unless otherwise specified. Payment is due at the time of purchase or according to the payment schedule outlined in your enrollment or Coaching Agreement.
The Company accepts payment through the methods specified on our website or in your enrollment materials. You authorize us, or our third-party payment processor, to charge the payment method you provide for all fees associated with your selected Services. If a payment fails or is declined, we reserve the right to suspend or terminate your access to the Services until payment is received in full.
All fees are non-refundable unless otherwise expressly stated in a separate Coaching Agreement, refund policy, or as required by applicable law. The Company reserves the right to change pricing for future Services or renewal periods at any time upon reasonable notice. Price changes will not affect Services already purchased or active subscription periods for which payment has already been made.
Applicable taxes, if any, are the responsibility of the User unless otherwise indicated.
7. Refund and Cancellation Policy
Unless otherwise stated in a separate Coaching Agreement or program-specific terms, the following cancellation and refund provisions apply. You may cancel your enrollment or subscription by providing written notice to the Company using the contact information provided below. Cancellation requests must be received at least forty-eight (48) hours before a scheduled session to avoid forfeiture of that session.
Refund eligibility is determined on a case-by-case basis and is subject to the terms outlined at the time of purchase. Digital products, downloadable materials, and completed coaching sessions are generally non-refundable. If a refund is approved, it will be processed to the original payment method within a reasonable timeframe. The Company reserves the right to deny refund requests that do not comply with the terms set forth herein or in any applicable program-specific policy.
8. Scheduling, Attendance, and No-Show Policy
Coaching sessions must be scheduled in accordance with the procedures outlined during enrollment or as communicated by your assigned coach. You are responsible for attending all scheduled sessions on time. If you need to reschedule a session, you must provide at least twenty-four (24) hours' notice unless a different notice period is specified in your Coaching Agreement.
Sessions missed without adequate prior notice ("no-shows") will be considered completed and will not be rescheduled or refunded. The Company reserves the right to charge the full session fee for no-shows and late cancellations. Repeated no-shows or pattern cancellations may result in modification or termination of your coaching engagement at the Company's discretion.
9. Intellectual Property Rights
All content, materials, and resources provided through our website and Services, including but not limited to text, graphics, logos, trademarks, service marks, images, audio, video, software, coaching frameworks, curricula, worksheets, assessments, templates, and any other proprietary materials (collectively, "Company Content"), are the exclusive property of Willow Bees Group or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Company Content solely for your personal, non-commercial use in connection with the Services. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, license, or otherwise exploit any Company Content without the prior written consent of the Company, except as expressly permitted in these Terms or with our written authorization.
The Company name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Willow Bees Group or its affiliates. You may not use such marks without our prior written permission.
10. User Content and Conduct
You may have the opportunity to submit, post, or share content through our Services, including but not limited to testimonials, reviews, feedback, forum posts, comments, and other materials ("User Content"). By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform your User Content in connection with our Services, marketing, and business operations, in any media format and through any channel, without further notice or compensation to you. You represent and warrant that you own or have the necessary rights and permissions to submit such User Content and to grant the foregoing license.
When using our Services, you agree not to use the Services for any unlawful purpose or in violation of any applicable law or regulation; post or transmit any content that is defamatory, obscene, threatening, harassing, discriminatory, or otherwise objectionable; impersonate any person or entity or misrepresent your affiliation with any person or entity; interfere with or disrupt the integrity or performance of the Services or the servers and networks connected to them; attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks connected to the Services; use any automated means, including bots, scrapers, or spiders, to access or collect data from the Services; upload or transmit viruses, malware, or any other harmful code; use the Services to compete directly with the Company or to solicit other clients or participants of the Company; or share, resell, or redistribute any Company Content or access credentials to any third party.
The Company reserves the right, but is not obligated, to monitor, review, or remove any User Content at our sole discretion and without notice.
11. Confidentiality
Both parties acknowledge that in the course of the coaching relationship, confidential information may be exchanged. The Company will treat the personal information and details you share during coaching sessions as confidential and will not disclose such information to third parties without your consent, except as required by law or as necessary to prevent imminent harm to yourself or others.
You agree to treat all proprietary coaching methods, frameworks, materials, business strategies, and other confidential information shared by the Company as confidential. You shall not disclose, share, or distribute such information to any third party without the prior written consent of the Company. This confidentiality obligation survives the termination of your engagement with the Company.
Nothing in this section shall restrict the Company from using anonymized, aggregated, or de-identified data derived from coaching engagements for research, case studies, marketing, or service improvement purposes, provided that such data cannot reasonably be used to identify you.
12. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall Willow Bees Group, its owners, directors, officers, employees, agents, contractors, coaches, affiliates, or licensors be liable to you or any third party for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, or other intangible losses, arising out of or in connection with your use of or inability to use the Services, any conduct or content of any third party on the Services, any content obtained from the Services, unauthorized access to or alteration of your transmissions or data, or any other matter relating to the Services, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not the Company has been informed of the possibility of such damage.
To the maximum extent permitted by applicable law, the total aggregate liability of the Company for all claims arising out of or relating to these Terms or the Services shall not exceed the total amount you paid to the Company for the specific Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability, or one hundred United States Dollars (USD $100), whichever is greater.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. In such cases, the Company's liability shall be limited to the greatest extent permitted by applicable law.
13. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. The Company expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that the results obtained from the use of the Services will be accurate or reliable, or that any defects in the Services will be corrected.
No advice, information, or statement, whether oral or written, obtained by you from the Company or through the Services shall create any warranty not expressly made herein. You acknowledge that your use of the Services is at your sole risk.
14. Indemnification
You agree to indemnify, defend, and hold harmless Willow Bees Group, its owners, directors, officers, employees, agents, contractors, coaches, affiliates, and licensors from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to your use of the Services, your violation of these Terms, your violation of any applicable law or regulation, your User Content, your breach of any representation or warranty made herein, or your infringement of any intellectual property or other rights of any third party. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defenses.
15. Termination
The Company may terminate or suspend your access to the Services, in whole or in part, at any time, with or without cause, and with or without notice, at our sole discretion. Grounds for termination may include, but are not limited to, violation of these Terms, non-payment of fees, disruptive or abusive behavior, or any conduct that the Company reasonably believes is harmful to other users, the Company, or third parties.
You may terminate your engagement with the Company at any time by providing written notice to the contact information below, subject to any applicable cancellation terms and outstanding payment obligations. Upon termination, your right to access and use the Services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, confidentiality obligations, disclaimers, limitations of liability, indemnification, and the governing law and dispute resolution provisions.
16. Governing Law
These Terms and any disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
17. Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith informal negotiation. You agree to contact the Company at the address provided below and provide a written description of the dispute, including all relevant documents and information, and the proposed resolution. The Company will attempt to resolve the dispute informally within thirty (30) days of receiving your notice.
If the dispute cannot be resolved through informal negotiation within thirty (30) days, either party may initiate binding arbitration. Any arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its then-current Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware, or at another mutually agreed-upon location, and may be conducted virtually if both parties agree. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You and the Company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than through arbitration, you and the Company each waive any right to a jury trial.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
18. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the Company's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or orders, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, cyberattacks, or any other force majeure event. In such circumstances, the Company's obligations shall be suspended for the duration of the force majeure event, and the Company will use commercially reasonable efforts to resume performance as soon as practicable.
19. Third-Party Services and Links
Our website and Services may contain links to third-party websites, platforms, tools, or services that are not owned or controlled by Willow Bees Group. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. Your use of third-party services is at your own risk and subject to the terms and conditions and privacy policies of those third parties. The inclusion of any link on our website does not imply endorsement, approval, or affiliation by the Company.
20. Electronic Communications
By using our Services or providing your email address to us, you consent to receiving electronic communications from us, including emails, newsletters, promotional materials, and administrative notices. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in any email or by contacting us directly, though you may still receive transactional or administrative communications related to your account or Services.
21. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent as closely as possible.
22. Waiver
The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company. A waiver of any right or remedy on one occasion shall not be deemed a waiver of that right or remedy on any subsequent occasion.
23. Entire Agreement
These Terms, together with the Privacy Policy and any separate Coaching Agreement or enrollment form executed between you and the Company, constitute the entire agreement between you and Willow Bees Group with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
24. Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign, transfer, or delegate its rights and obligations under these Terms without restriction and without notice to you. Any attempted assignment in violation of this section shall be null and void.
25. Modifications to These Terms
The Company reserves the right to revise, amend, or update these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated to you via email or through a prominent notice on our website prior to the changes taking effect. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Services immediately.
26. Contact Information
If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact us at:
Willow Bees Group State of Delaware, United States
Email: [email protected]
Mailing Address: 2676 Fairlight Drive, Middletown, DE 19709